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> RETURN POLICY PROTOCOL_v2.0

WEIRDTOO LLC Product Return Framework

Effective Date: August 4, 2025
Last Updated: August 4, 2025
Policy Version: 2.0

> SYSTEM OVERVIEW

WEIRDTOO LLC stands behind the quality of our weird apparel and Wi-Fi connectivity solutions. This return policy outlines our procedures for defective product returns and our store credit enhancement program.

Contact Information:

> DEFECTIVE PRODUCT RETURN PROTOCOL

Eligible Returns:

  • Defective Items Only: We accept returns exclusively for manufacturing defects, damage, or quality issues

  • Timeline: 30 days from delivery date for defective items

  • Documentation Required: Photos of defective product and description of issue

Manufacturing Defects Include:

  • Print Quality Issues: Fading, cracking, misprints, wrong colors

  • Material Defects: Holes, tears, fabric flaws present upon delivery

  • Size Discrepancies: Significant variation from published size chart

  • Wrong Item Shipped: Incorrect design, color, or product sent

Shipping Damage:

  • Report Timeline: Within 48 hours of delivery

  • Photo Documentation: Clear images of damaged packaging and product required

  • Carrier Claims: We handle all shipping insurance claims

> RETURN SHIPPING COVERAGE

Defective Product Shipping:

  • Our Coverage: Up to $6.00 for return shipping labels on defective products

  • Prepaid Labels: We provide return shipping labels for confirmed defective items

  • Processing: Return shipping costs covered upon defect confirmation

Return Process:

  1. Report Defect: Email support@weirdtoocompany.com with order number, photos, and defect description

  2. Defect Verification: Our team reviews submission within 24-48 hours

  3. Return Authorization: Approved returns receive prepaid shipping label (up to $6 value)

  4. Ship Back: Use provided label to return defective item

  5. Processing: 5-10 business days after we receive the item

> NO EXCHANGES POLICY

Exchange Restrictions: We do not offer product exchanges for size, color, or style preferences. All approved returns result in refunds or store credit only.

Alternative Solutions:

  • Store Credit Option: Choose store credit for enhanced value (see below)

  • Repurchase: Use refund or store credit to purchase preferred item

  • Size Guidance: Detailed size charts available to prevent sizing issues

> REFUND & STORE CREDIT OPTIONS

Standard Refund:

  • Timeline: 5-10 business days to original payment method

  • Amount: Full purchase price minus any applicable fees

  • Payment Methods: Refunds processed via original payment method (Stripe/PayPal)

Enhanced Store Credit Program:

  • Bonus Value: Receive 10% additional value when choosing store credit over refund

  • Weird Bucks: Store credit issued as Weird Bucks loyalty points

  • Conversion Rate: 100 Weird Bucks = $0.10 discount (subtracted from total price)

  • Gift Card Option: Weird Bucks can be converted to gift cards at same rate

Store Credit Benefits:

  • Stackable: Combines with other promotions and discounts

  • Transferable: Can be gifted to other customers

  • Immediate Use: Available for use immediately upon processing

> WI-FI SERVICES RETURN PROTOCOLS

Equipment Returns (Defective Only):

  • Timeline: 30 days from installation date

  • Defect Verification: Technical assessment required

  • Return Shipping: Up to $6.00 coverage for defective equipment returns

  • Replacement: Defective equipment replaced at no charge

Service Issues:

  • Technical Problems: Troubleshooting support provided first

  • Defective Service: Prorated refunds for service interruptions due to our equipment failure

  • Partner Agreements: Service terms per individual partnership contract

> NON-RETURNABLE ITEMS

Quality Standards:

  • Customer Preference: Size, color, or style dissatisfaction

  • Normal Wear: Items showing signs of use or washing

  • Custom Items: Personalized products with custom text or logos

  • User Damage: Items damaged through customer use or care

Final Sale Items:

  • Clearance Products: Items marked as final sale

  • Promotional Items: Special promotion products as marked

  • Bulk Orders: Custom bulk orders (unless defective)

> WEIRD BUCKS LOYALTY SYSTEM

Earning Weird Bucks:

  • Purchase Rewards: Earn 1-3% on all purchases

  • Return Enhancement: Extra 10% value when choosing store credit

  • Account Required: Must have weirdtoocompany.com account to earn and redeem

Weird Bucks Expiration Policy:

  • Activity Requirement: Points expire after 6 months of account inactivity

  • Inactivity Defined: No earning or redeeming of points for 6 consecutive months

  • Expiration Rate: 50% of total points balance expires after 6 months of inactivity

  • Activity Reset: Any earning or redemption activity resets the 6-month countdown

  • Expiration Notice: Email notification sent 30 days before expiration

Redemption Details:

  • Conversion Rate: 100 Weird Bucks = $0.10 off purchase

  • Usage: Applied as discount subtracted from total price

  • Gift Card Conversion: Convert to gift cards at same rate

  • Minimum Redemption: No minimum required

Gift Card Terms:

  • Expiration: Gift cards expire 48 months (4 years) from date of issue

  • Balance Tracking: Check balance anytime on weirdtoocompany.com

  • Partial Use: Gift cards can be used for partial payments

  • No Reloading: Gift cards cannot be reloaded once depleted

  • Expiration Notice: Email reminder sent 60 days before gift card expiration

> BULK ORDER RETURNS

B2B Defective Returns:

  • Same Standards: Defective-only policy applies to bulk orders

  • Enhanced Coverage: Higher shipping coverage for bulk defective returns

  • Quality Assurance: Expedited processing for business customers

  • Account Credits: Business accounts may receive account credits

> CUSTOMER PROTECTION

Quality Guarantee:

  • Manufacturing Standards: We stand behind all product quality

  • Defect Resolution: Committed to resolving all legitimate defect claims

  • Customer Service: Dedicated support for defective product issues

Fraud Prevention:

  • Photo Verification: Required documentation prevents false claims

  • Pattern Monitoring: Unusual return patterns reviewed

  • Account Protection: Legitimate customers protected from policy abuse

> SEASONAL CONSIDERATIONS

Holiday Defects:

  • Extended Timeline: Holiday orders have extended defect reporting window

  • Gift Recipients: Gift recipients can report defects without original payment info

  • Priority Processing: Holiday defects processed with priority

> CONTACT & SUPPORT

Defect Reports: support@weirdtoocompany.com
Phone Support: 307-374-8537
Live Chat: Available on website during business hours
Response Time: 24-48 hours for defect-related emails

Required Information for Returns:

  • Order number

  • Clear photos of defective product

  • Description of defect or damage

  • Preferred resolution (refund or store credit)

> POLICY UPDATES

This return policy may be updated periodically. Changes will be posted on our website with updated effective dates. Existing orders will be governed by the policy in effect at the time of purchase.

> END RETURN_PROTOCOL

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